Lisa Murray

Exchange Program Director

Lisa Murray is the Exchange Program Director at the American Immigration Council.  She manages the day-to-day operations of the exchange visitor program and J-1 visa sponsor services, ensuring excellent customer service for program participants, hosts, and their representatives. With over 20 years of experience in human resource and call center management, Lisa specializes in customer relations, process improvement, policy/procedure development, and team building. She previously worked at HealthStream, Inc. as the Senior Director of Call Center Operations, where her expertise in analyzing business practices and implementing strategies to improve operational efficiencies resulted in improved performance metrics and significant reduction in operational expenses.

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